REFUND AND EXCHANGE POLICY

CANCELLATION POLICY

Cancellation can be done within 24 hours or before dispatching parcel.

EXCHANGE & REFUND POLICY

If Customer receive product in perfect condition, But in case, customer is unsatisfied with the
order item(s) & want Exchange or Refund then,

As a company policy we do not provide refund/return on any product once sold.
If customer buy stitched product, only size exchange would be possible in same product, it can not be exchanged with other product (stitched or unstitched).
Once the item is sold, the product can only be exchange for replacement in a upper or same price value product.
In case of an exchange or any customer support issues, contact us with your order number/invoice number within 2 days of delivery via email at julufabrics7@gmail.com. For complaints, exchange, or refund requests, please ensure all communication is directed to this email only to ensure prompt and efficient resolution.
Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for exchange.
Julufabrics will try to arrange a pickup for exchange product & exchange will be chargeable. A fee of Rs. 150 will be applied for 1 piece, and Rs, 100 per piece for 2 or more pieces.
If a pickup service is not available in your area, customer will need to send the product back at their own expense.
Please ensure that you dispatch the items for exchange via reputed courier agencies only because TANCHUI shall not be liable for any loss of the parcel or items during transit for the items directly shipped by the customer.
Exchange is allowed once per order.
Cash on Delivery (COD) is not available for exchange orders.
Customers must pay the pickup charges and any difference in product cost (if applicable) before the exchange is processed.
All necessary charges for the exchange must be paid online prior to dispatching the new product.
We will send exchanged product only after receiving old product.
If your package arrives with signs of open or damage, please refuse to accept the delivery. If customer accept the package in that condition, Julufabrics will not be liable to pay any claim or exchange the product.

DAMAGED/WRONG PRODUCTS ( Opening video must required)

Please make opening video. We dispatch parcel after quality check so we don’t consider product in damaged/wrong product category without opening video.
Opening Video will not be considered if We find that parcel is already opened or Only Partially Package is shown in video or customer make video after taping parcel (we don’t use any kind of tape).
Contact us with your order no. immediately within 2 days of delivery on Email: julufabrics7@gmail.com
We try to arrange to pickup parcel from your side with our courier partner if pickup service available. But In case, if service is not available, customer has to send it back to our address.
Products that appear to have been damaged intentionally or due to improper handling after delivery will not qualify for a refund or replacement. Our team may inspect the returned product to verify the claim. If intentional damage is detected, the refund request will be denied, and the product will be returned to the customer.
Refundable Amount= Order Amount + Shipping Cost Upto 100 RS (In Case Customer is sending)

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one month.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites. These embedded content aren’t allowed to track the user on our website by any means.

Who we share your data with

We may share your personal information when required by law to do so or to protect ourrights if our Terms of Service are suspected to be violated.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Once a user deletes their account, all the information related to the account is permanently purged from from the server. However, anonymous analytics data generated from the account may persist with us indefinitely.